Leading Australian Adjustable Bed & Mattress Wholesaler
The Avante Guarantee
At Avante Australia, we have thoroughly examined our mattresses, adjustable beds, mobility scooters, power chairs, lift chairs and bases and are confident that they will perform as expected. If you do run into any issue with our products, we provide a guarantee and extended warranty within our terms.
Any issues can be rectified by contacting the original retailer of purchase, who will then send through a warranty claim form to our friendly staff members. If this cannot be done, or your original retailer has ceased trading, please contact our Avante Australia team directly at 07 3284 3133.
For further information for each specific product warranty, please see below.
Warranty Claim Process
In order for a warranty to be valid you must:
- Be the original purchaser
- Provide a copy of the original store receipt
- Provide evidence of service history
Contact the retailer where the product was purchased for assistance with your warranty claim.
If your retailer is no longer available to assist, please contact the Avante Australia team directly at 07 3284 3133 during office hours.
Please be aware, our guarantee does not extend to the following:
Fabric (including stains, soiling, burns and normal wear)
Items upon inspection that are deemed unsanitary
Normal wear and tear through general use, or damage caused by abuse
Items sold on clearance, in as is condition, via auction agents or other clearance centres
Failure to comply with manufacturer care and maintenance instructions
Misuse of the product
Change of mind
PLEASE CLICK BELOW TO DOWNLOAD YOUR PRODUCT WARRANTY
Getting used to your new mattress
At first your new mattress may feel a little different from the mattress you have been sleeping on. Don’t worry, you’ll soon become adjusted to the extra comfort, support and the benefits that only a new sleep system should provide. (May take up to 12 weeks).
Body indentations
Small Indentations are normal on the surface of any new mattress whilst the upholstery filling is levelling to a final position and getting used to your body contours. This does not constitute a manufacturing fault. On a pillowtop mattress, up to 35mm height loss is considered normal. On a non pillowtop mattress, up to 25mm height loss is considered normal.