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Avante Australia

Frequently Asked Questions

Single 92x187cm
Long Single 92x203cm
King Single 106x203cm
Double 137x187cm
Long Double 137x203cm
Half Queen 76x203cm
Queen 152x203cm
King 183x203cm

We currently deliver and install as far west as Dalby, as far north as Hervey Bay, as far south as Banora Point and as far east as Russell Island. Depending on the area you require a delivery and/or installation, the fees will vary.

Delivery is not available on weekends; however, our delivery hours are:
Monday to Thursday 8am – 4.30pm
Friday 8am – 2.30pm

No. Avante Australia supplies over 350 different bedding products to over 300 customers Australia wide.

When one of our friendly office staff calls to schedule your delivery and installation, please let them know if there are any stairs, obstacles, narrow doors, furniture that needs to be moved, or other obstacles that may make this delivery difficult to complete, as this may result in an additional delivery charge. The utmost care is always taken to ensure that no property or product is damaged.

When our team undertakes a delivery and installation, they perform a product demo ensuring you are comfortably knowledgeable and can get the most out of your new product. Our team can answer any questions that you may have during the installation or presentation, thereafter contact your retailer for more information or alternatively, a friendly staff member may assist you during office hours when you call 07 3284 3133.

You will receive a call 30mins before our team is scheduled to arrive. In the event that there is no answer, our team will arrive at the address and knock on the door if it is safe to do so (depending on pets). Should you not be home, our team will wait between 5 and 10 mins and try to call again. Thereafter, our team will call head office to inform them that the delivery/installation cannot be done and will seek further advice. A call out fee in addition to the delivery fee will be issued for an alternative date in the event that the scheduled delivery cannot be carried out.

The comfort and support guarantee does not include change of mind. If you change your mind after purchase, and there is nothing wrong with the adjustable bed or mattress, then we are unable to offer an exchange.

It is important to prepare your room in anticipation of a delivery. Ensure that your allocated space is suitable for the dimensions of your new product. Our team will do their best to ensure the product is delivered and installed into the allocated room. If by any chance there is an issue with space, our team will always explain the situation to the customer/retailer and discuss options to ensure the best outcome for the customer.

Our team can dismantle beds and shift them as well as mattresses to another room within the house. We do not remove mattresses from properties. Utmost care is taken when shifting old beds and mattresses to ensure no damage caused to customers property.

We prefer that you do make an appointment so we can ensure that we have sufficient time to understand your needs and provide you with sound advice and find you an adjustable base and mattress that is right for you and your body.  

Zero gravity is a preset position provided on most that imitates astronauts when in space. Along with various other health benefits, this position takes pressure off the spine by raising the head and knees slightly higher than the heart.

Trendelenburg is a medical term that refers to a specific body position where the head is positioned lower than the feet. In the Trendelenburg position, the body is inclined at an angle of approximately 15 to 30 degrees, with the feet elevated above the head. It’s important to note that the Trendelenburg position should be used under the guidance and supervision of qualified healthcare professionals.

Modern electric beds generally don’t require any special maintenance. However, some care instructions include recommending occasionally lubricating the moving parts.

To keep your adjustable bed working well, keep it and the surrounding area as free from dust and moisture as you can.

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